Privacy Policy

Effective Date: 31 Dec 2024

Company Name: Orchard Telecom Ltd

Company Address: 128 City Road, London, United Kingdom, EC1V 2NX

Company Registration Number: 16176777

Contact Information: info@orchardtelecom.co.uk

1. Introduction

Orchard Telecom Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following categories of personal data:

  • Personal identification details, such as your name, address, and contact information.
  • Billing and payment information, such as credit card details and transaction history.
  • Usage data, including call records, IP addresses, and device information.
  • Communications with our support team, including emails and recorded calls.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our VOIP services.
  • To process payments and manage billing.
  • To monitor service quality and troubleshoot issues.
  • To comply with legal and regulatory obligations, including fraud prevention.
  • To communicate with you regarding updates, offers, and service information.

4. Sharing Your Information

We may share your personal data with third parties under the following circumstances:

  • With trusted service providers who assist in delivering our services (e.g., payment processors).
  • To comply with legal obligations, such as law enforcement requests or court orders.
  • To protect the rights and safety of Orchard Telecom Ltd, its customers, and others.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Call records and billing information are typically retained for six years to comply with regulatory requirements.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete data.
  • The right to request erasure of your data, subject to legal obligations.
  • The right to restrict processing of your data.
  • The right to data portability.
  • The right to object to processing for direct marketing purposes.

To exercise your rights, please contact us at info@orchardtelecom.co.uk.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, firewalls, and secure data storage practices.

8. Cookies

We use cookies on our website to improve user experience and analyze website traffic.

9. International Data Transfers

Your personal data may be transferred outside the UK to trusted partners or service providers. We ensure that such transfers comply with applicable data protection laws, including implementing Standard Contractual Clauses where necessary.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant updates will be communicated directly to you where appropriate.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us: